SERVICE-CLOUD-CONSULTANT RELIABLE EXAM SIMULATIONS, VALID SERVICE-CLOUD-CONSULTANT TEST MATERIALS

Service-Cloud-Consultant Reliable Exam Simulations, Valid Service-Cloud-Consultant Test Materials

Service-Cloud-Consultant Reliable Exam Simulations, Valid Service-Cloud-Consultant Test Materials

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By attempting these Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) mock exams, you can enhance your confidence and overcome weaknesses. The Service-Cloud-Consultant desktop software of ActualTestsQuiz works offline on Windows computers. The web-based Salesforce Service-Cloud-Consultant Practice Exam is compatible with all operating systems and browsers.

Salesforce Service-Cloud-Consultant Certification is recognized by employers and clients around the world as a mark of excellence in Service Cloud consulting. Achieving this certification can open up new career opportunities and increase earning potential, as well as help professionals build their reputation as experts in the Salesforce ecosystem.

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Salesforce Certified Service cloud consultant latest practice pdf & Service-Cloud-Consultant free study torrent

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Salesforce Service-Cloud-Consultant certification is a popular and highly sought-after certification among professionals in the customer service industry. Salesforce Certified Service cloud consultant certification demonstrates an individual's expertise in implementing and managing the Salesforce Service Cloud platform. The Salesforce Service-Cloud-Consultant Certification Exam is designed to evaluate the knowledge and skills of professionals who have experience in designing and implementing customer service solutions using the Salesforce platform.

Salesforce Certified Service cloud consultant Sample Questions (Q133-Q138):

NEW QUESTION # 133
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

  • A. Social Post record
  • B. Case activity feed
  • C. Case Chatter feed
  • D. Case notes related list

Answer: A

Explanation:
Social Post record is where the conversations with customers on Facebook and Twitter are tracked in Salesforce. Social Post is a standard object that represents a post or comment on a social network, such as Facebook or Twitter. Social Post records can be linked to other records, such as cases, contacts, or leads, and can be viewed and managed in the Service Console. Verified References: : Social Post Object


NEW QUESTION # 134
The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks.
Which feature should a Consultant implement to address this concern?

  • A. Configure Macros
  • B. Collapsible Sidebar Components
  • C. Console Keyboard Shortcuts
  • D. Multiple Monitors Components

Answer: A


NEW QUESTION # 135
Universal Containers has an upcoming maintenance window where read-only access will be available. Which two actions will Universal Containers be able to perform during this window? Choose 2 answers

  • A. Review existing cases for an account.
  • B. Post report information on Chatter.
  • C. Update case data for a customer.
  • D. Run and view Salesforce reports.

Answer: A,D


NEW QUESTION # 136
Universal Containers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly.
Which two features should a Consultant recommend? Choose 2 answers

  • A. Configure LiveMessage
  • B. Create quick actions
  • C. Activate quick test
  • D. Deploy Pre-Chat form

Answer: C,D


NEW QUESTION # 137
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?

  • A. Dashboad folder sharing
  • B. Dynamic dashboards
  • C. Case Object permissions set to create and read
  • D. Org wide default for cases set to private

Answer: B,D


NEW QUESTION # 138
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